Your comments

Thank you for sharing this detailed feedback. We appreciate you highlighting how the shorter activation email expiry impacts your onboarding workflow.

Based on this feedback, we have extended the activation email expiration window from 2 days to 3 days. During this time, the user will remain in a Pending status. Once the 3-day window elapses, the activation link will automatically expire, and the user’s status in User Management will be updated to Expired.


At this time, we’re unable to extend the expiration duration further (for example, to 5–7 days) due to InfoSec policy constraints around account activation and security posture. We appreciate your understanding and value your continued feedback as we work to balance ease of onboarding with security requirements.

Thank you Todd for sharing your use cases and the feature request with us. I appreciate your response. I have asked my team to evaluate how we can allow you to export all of your users. There are some criticalities concerning the response time for extracting this information leading to timeouts, but we are looking at how we can provide the best possible experience to our partners. I will get back to you once I have further developments on this feature request.

Hello Todd, 


Thank you for your message.


We would like to better understand your use case for exporting the users, this can help us efficiently serve you.  It would be great if you can share a few details with us:

  • Why do you need the data to be exported? (E.g., I would export the data to take a look at the count of disabled users in my system)
  • How do you make use of the connected application information assigned to each user? (Whenever we export the data, the exported CSV consists of the user's first name, last name, CW email, Identity Role, and the Connected applications)
  • What is the critical piece of information that you think must be available when you export the data?

With respect to BrightGauge Integration with CW Home User Management, the implementation of role assignment for BrightGauge connected application is underway and is a priority roadmap deliverable for us. If you were referring to anything in particular in regards to the BrightGauge Integration with CW Home User Management, please feel free to enlighten me.