Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Increase 300 character limit for Time Entry notes pulled from PSA
I would like to pull more than 300 chars, ideally 1,000, from Time Entry notes. This is because we want to pull specific time entry notes into customer facing reports being generated from BrightGauge, as this saves us a lot of time adding the text manually into reports.
I have been told that BG is not limiting the chars and it is the PSA API, however I figured worth raising on here because the direct impact of this is data coming into BG.
Add Variables!
It would make a lot of my gauges easier if there was a design option to use specific variables without having to manually adjust numbers every time certain things change. For example: %customers% would be the total number of customers and %endpoints% would be the total number of endpoints. Even just letting me define a value for %placeholder% so I only need to make one change would be very useful.
Image Rendering
Currently it is SO painful to do this.
You cannot see the uploaded image from the selection so if you have more than 10 images stored....good luck finding the one you need.
Also and most frustrating is trying to scale an image so it does not crop too much or too little.
It is a battle of trying to manipulate a poor interface to get it to render right...And each time you try, you need to create a report, then try again etc.
Painful!
Need a dataset that contains Budget data entered into Xero
There are no datasets available with the Xero data source that has the budget information entered into Xero. We are wanting to create gauges that track revenues and costs against our budget.
Ability to add Logo's /customize reports for each customer.
Add addional logo's/customization to the reports so that we can personalize them for each customer. at the meoemnt we can only have one logo on all reports
Please add Median as a measure option
I would like to see the median ticket age for example, not the average, as average is highly sensitive to extreme high or low values (outliers).
Same goes for a lot of different KPIs.
Median should be a choice in the same way as "count", "sum" and "average".
Blackpoint Cyber Integration
Would like to see this and be able to report on machines and licensed accounts pulled in BlackPoint
New dataset for the list of Company Teams
It would be really fantastic to have a dataset that contains the list of all team members and their associated roles for each client.
CrowdStrike Integration
We use CrowdStrike for EDR so it would be great if there was an API integration to report on threat metrics and assets.
Customer support service by UserEcho
